Accessing Email
What software can I use?
There are lots of different
e-mail clients available that support the mail servers we use at Hazelnet
(POP3). We recommend that you use Microsoft Outlook Express a free e-mail
client supplied with Windows and available to download at http://www.microsoft.com/.
How do I download mail?
To download your mail you must configure your POP3 account following
the procedure below...
First you must open Microsoft Outlook
Express and click on the Tools option from the menu bar. Now click
on the Accounts option within the Tools menu, and select
Add, from here you will be asked details about yourself and your
company etc.
Once you have entered your Full Name and Email address, you will be
presented with a screen for setting up Outlook with your e-mail
server.
Make sure your incoming e-mail server is a POP3 server or
it will not work correctly. All of the virtual servers we sell come with
at least one Pop3 account.
Next you need to tell Outlook Express about the e-mail servers for
sending and receiving e-mails. Simply enter in the Incoming e-mail server
field the following:-
www.yourdomain.com
Now enter
your ISP's outgoing mail server name in the outgoing mail server
field:-
mail.yourisp.com
Now click on Next to
take you to the Mail Logon Screen from here you will be asked for your
username and password that we supplied to you when you opened your account
with Hazelnet. This is to authenticate your identity, so that you can send
and receive your e-mails.
Make sure you type both your username and
password correctly (including the case of the letters) as you will not be
able to retrieve your e-mail otherwise.
Now you need to configure Outlook Express to the correct type of
connection that you are currently using on your computer. The options
available are
Connect Using a Phoneline
Connect using a LAN
I will
establish a Connection Manually
Once you have selected one
of these options your are now ready to receive your e-mails on your
virtual server.
How do I send mail?
You should send
mail through your ISP's mail server. This server is generally known as
your outgoing mail server and usually has a name like
mail.your-isp.co.uk.
What is your Anti Spam
policy?
Hazelnet does not allow spamming of any kind through it
servers. This includes sending mail through another companies server
promoting a domain name that is hosted on our servers.
Any user
found spamming will have their account de-activated without
notice.
What is E-mail forwarding?
E-mail forwarding
is a way of sending mail to one e-mail address (for example
sales@yourdomain.co.uk) and having it automatically forwarded to another
address (for example yourcompany@your-isp.co.uk).
At Hazelnet we
include unlimited e-mail forwarding with all our accounts. If you would
like email for a particular address to be forwarded to another address
please contact our Support
team who will be glad to set this up for you.
What can I do
with my additional POP3 boxes?
Additional POP3 accounts are
ideal to give out to different members of staff in your company. Each POP3
account has a separate password so only authorised staff can access their
POP3 account.
What is an autoresponder?
An
autoresponder can be setup on a specific e-mail address for example
sales@yourdomain.co.uk, once activated if an e-mail is sent to this
address it will instantly respond with a custom e-mail set by yourself.
For example "Thanks for e-mailing, we will respond shortly". To activate
an autoresponder please contact support.
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